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Systems Maintenance Programs
JCMicro's service organization is
targeted towards providing 100 percent service availability and
reliability. Our mission is to combine the highest quality service
with cost-effective, innovative strategies that consistently exceed
your expectations. We understand that our clients require flexible,
easy to customize programs that grow and expand with your business.
Our various service programs provide:
Guaranteed on-site response and repair
times
A single dispatch number
Fully-configured loaner units
All labour, parts and travel required for
repairs
Coverage 24 hours per day/7 days per week
Access to spare parts
Flat-fee, retainer, share security and time
and materials pricing options.
Depot Repair Services
JCMicro's Customer Engineering Department maintains a
fully equipped Technical Workshop capable of handling all of your
depot repair requirements. An entire suite of depot programs are
available to service your mobile end-users who may not have instant
access to technical support.
Routine,
Hot Spare, Loaner Programs
Mail-In, Carry-In and Delivery Services
Value-Added Services
Our Customer Engineers are more than just a “break-fix” team of
technicians. They have been specially trained to formulate solutions
to our information technology problems. They understand that your
business needs to continuously remain competitive by controlling
costs. Our Customer Engineers provide a multitude of services designed
to enhance your information technology inventory, without disrupting
our employees. Such services include:
Hardware and software installations
System moves, upgrades and enhancements
Preventive maintenance services
Equipment inventory and asset management
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Supplying Genuine and Compatible quality ink
cartridges for 9 years
